Privacy & Data Protection

Bj88 Privacy Policy – Malaysian Player Personal Data Protection

At bj88, your privacy is more than a written policy — it is a responsibility we take seriously every day. Learn how we collect, use, and protect your information.

Last Updated: 1 January 2026

256-bit SSL Encryption

All data transmitted between your device and bj88 servers is encrypted using 256-bit SSL — the same security standard used by banking institutions in Malaysia.

Data Not Sold

Your personal information is never sold, rented, or shared with third parties for marketing purposes. Your data belongs to you — it is not a business commodity.

Secure Data Storage

Personal data is stored on protected servers and accessed only by authorised staff. Your records are regularly backed up to separate locations for added security.

Secure KYC

The identity verification (KYC) process at bj88 uses a secure automated system. Your documents are processed with full encryption and are not retained beyond verification requirements.

Data Control Rights

You have the right to access, correct, or request deletion of your personal data. bj88 respects these rights and will process requests within a reasonable timeframe.

Transaction Privacy

All your financial information and transaction records are kept fully confidential. No external party can access your betting records or payment data without your authorization.

Important Note: By using the bj88 platform, you agree to the data collection and usage practices described in this Privacy Policy. This policy forms part of bj88's Terms and Conditions and should be read together with that document.

1 Introduction

Bj88 ("we", "Company", "Platform") is committed to protecting the privacy of every user who accesses and uses our platform. This Privacy Policy clearly explains the types of information we collect, the purposes for which it is used, and the measures we take to keep your data safe and protected at all times.

We understand that trust is the foundation of our relationship with every player. You should feel confident that the personal information you share with us is handled responsibly and never used beyond the scope outlined in this document.

This policy is binding on all staff, contractors, and third parties serving bj88. Any breach of this privacy policy will be treated seriously by management.

2 Personal Data We Collect

Bj88 only collects data that is strictly necessary to provide quality and secure services. The following are the categories of data we collect:

Data Categories Example Information Requirements
Identity Information Full name, date of birth, MyKad number Account Verification (KYC)
Contact Information Email, phone number Communication & Support
Financial Information Bank account number, bank name Payment Processing
Usage Data Login records, betting history Security & Support
Technical Data IP address, device type, browser Platform Security

We do not collect data beyond what is required to operate the platform, and we never request sensitive information such as full credit card numbers via email or live chat.

3 How We Use Your Data

The data collected is used solely for the following purposes:

  • Provide, manage, and improve the bj88 platform services.
  • Verify your identity and process account registration.
  • Process deposits, withdrawals, and other financial transactions securely.
  • Detect and prevent fraud, money laundering, and other illegal activities.
  • Provide effective and responsive customer support.
  • Send important notifications related to your account, security, or promotions you have opted into.
  • Comply with applicable legal and regulatory obligations.
  • Analyze usage patterns to continuously improve the overall user experience.

bj88 does not use your data to make automated decisions that materially affect you without human review. Any action taken on your account involves assessment by trained staff.

4 Data Sharing & Disclosure

Bj88 does not sell your personal data to any third party. However, under certain circumstances, we may need to share information with the following parties:

  • Payment Processors: Payment service providers that process your deposit and withdrawal transactions only receive the data necessary to complete those transactions.
  • Technical Service Providers: Companies that help us operate the platform, such as cloud infrastructure providers, are bound by strict confidentiality agreements.
  • Regulatory Bodies & Law Enforcement: When required by law or a valid court order, we may need to disclose information to the relevant authorities.
  • Game Providers: Game data required to ensure smooth game functionality may be shared with licensed third-party game providers.

In all of the above cases, data sharing is limited to only the necessary information, and all recipient parties are bound by strict confidentiality obligations.

5 Data Security Measures

Protecting your data is the highest technical priority for the bj88 team. The following are the security layers we have implemented:

1

Full Data Encryption (256-bit SSL)

All communication between your browser and bj88 servers is encrypted using 256-bit TLS/SSL protocol. Even if data were intercepted, it cannot be read without the secure decryption key.

2

Strict Internal Access Controls

Only authorised staff with a legitimate business need may access player personal data. Every access is logged and monitored to detect any suspicious activity.

3

Real-Time Threat Monitoring

Bj88's AI security system monitors the platform 24/7 to detect intrusion attempts, cyberattacks, or suspicious activity before they can compromise your data.

4

Data Backup & Recovery

Data is automatically backed up every hour to separate server locations, ensuring your information is not lost even in the event of an unexpected technical failure.

5

Regular Security Audits

Bj88's infrastructure undergoes regular penetration testing and security audits by independent security experts to identify and address any vulnerabilities.

6 Cookies & Tracking Technologies

Bj88 uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as secure login, session verification, and security. These cookies cannot be disabled.
  • Performance Cookies: Collect anonymized information about how you use the platform to help us improve the user experience.
  • Preference Cookies: Store your preferences such as language and display settings to deliver a more personalized experience.

You can manage or disable non-essential cookies through your browser settings. However, this may affect some platform functionality.

7 Your Rights Over Personal Data

As a bj88 platform user, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request immediate correction.

Right to Erasure

In certain circumstances, you may request deletion of your personal data, subject to applicable legal obligations.

Right to Restriction of Processing

You may request that we restrict how we process your data in certain situations permitted by law.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of the rights above, please contact our privacy team at [email protected]. Requests will be processed within 30 business days.

8 Data Retention Period

Bj88 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law.

  • Active Account Data: Retained for as long as your account is active and up to date.
  • Data After Account Closure: Core data is retained for 5 years after account closure to comply with anti-money laundering legal obligations.
  • Transaction Records: Retained for 7 years in accordance with accounting and financial law requirements.
  • Security Logs: Retained for 2 years for security investigation purposes if required.

Once the retention period has ended, data is securely deleted or anonymized so it can no longer be associated with you.

9 KYC & Identity Verification

The KYC (Know Your Customer) process is a mandatory international compliance requirement for financial and gaming platforms. At bj88, we implement KYC to protect the player community and prevent platform abuse.

Documents uploaded during the KYC process are handled through a secure encryption system and accessed only by trained verification staff. bj88 uses automated document verification technology that minimises human exposure to your data.

  • KYC documents are not stored in a readable format beyond verification requirements.
  • The verification process is typically completed within 5–15 minutes through our automated system.
  • If manual verification is required, your documents are handled by staff who have undergone data privacy training.

If you have concerns about the security of your KYC documents, please contact the bj88 support team or read Terms and Conditions us for more information about KYC data protection.

10 Changes to the Privacy Policy

Bj88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

When material changes occur, we will notify you via:

  • Prominent notices on the bj88 platform homepage.
  • Email sent to the address registered with your account.
  • In-app notifications on the bj88 mobile app if you are an app user.

Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by bj88, do not hesitate to contact us.

Privacy Email
[email protected]
Live Chat
Available 24/7 via the bj88 platform
Response Time
Privacy requests are processed within 30 business days

FAQ – Privacy & Data at bj88

The most frequently asked questions by Malaysian players about privacy and data security on the bj88 platform.

No, bj88 has never sold, rented, or traded your personal data to any third party for marketing or commercial purposes, and we never will. Your data is shared only with parties directly involved in delivering services to you — such as payment processors — and only the minimum necessary information is shared.

bj88 does not store your full credit or debit card details on our servers. All card transactions are processed through third-party payment gateways that comply with PCI-DSS standards. Bank account numbers you register for withdrawals are stored in encrypted format and used solely for processing your withdrawals.

Yes, you have the right to request deletion of your personal data. However, certain limitations apply — we may need to retain some data for a specified period to comply with legal obligations, such as anti-money laundering regulations that require us to keep records for 5–7 years. To submit a deletion request, please contact us at [email protected] and we will clarify which data can be deleted and which must be retained.

Yes, your KYC documents are securely processed through strict encryption systems. Your MyKad image or scan is handled by an automated verification system and is only accessed by authorised staff when manual verification is required. All staff handling KYC documents have completed data privacy training and are bound by confidentiality agreements. Documents are not retained beyond the period required for verification.

You can unsubscribe from bj88 marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email. You can also update your communication preferences through your account settings or by contacting our support team. Please note that we may still need to send you important account security and transaction-related emails even after you unsubscribe from promotional emails.

Your Data Is Safe. Play with Peace of Mind at bj88.

Your privacy is our responsibility. With the latest encryption, transparent policies, and a dedicated team behind us, you can focus on your gaming experience without worrying about the security of your personal data.

Bahasa Melayu